Protecting People, Protecting Places
Fortress Security Alarms Ltd is a leading provider of alarm systems, maintenance, and monitoring services in Ayrshire. Established in 1997, our company has grown from humble beginnings to a team of over 50 employees and apprentices, with a reputation for exceptional customer service and cutting-edge technology.
Our Services
We offer a wide range of services to cater to the diverse needs of our customers. Whether you are a residential or commercial customer, we have a solution that is tailored to your specific requirements. Our services include:
- CCTV Installations: Our state-of-the-art CCTV systems ensure enhanced security and peace of mind for our customers.
- Door Entry Systems: Our automatic door entry systems provide a secure and convenient way to manage access to your property.
- Electrical Services: Our experienced electrical team provides a range of services, from installations to maintenance, to ensure your property's electrical system is running smoothly.
- Fire Alarms: Our fire alarm systems are designed to provide early detection and swift response to fires, keeping you and your property safe.
- Intruder Alarms: Our intruder alarm systems are designed to detect and deter intruders, providing an added layer of security for your property.
- Maintenance: Our team of experts provides regular maintenance and servicing to ensure your security systems are functioning optimally.
- Smart Systems: Our smart systems allow you to manage your security remotely, keeping you connected and in control.
Government and Public Sector
For almost 20 years, we have worked with government agencies to provide security solutions for public buildings across Scotland. Our services include security systems for schools, libraries, government offices, and listed buildings. We pride ourselves on our ability to provide tailored solutions that meet the unique needs of public sector organizations.
Our Company
Fortress Security was founded in Kilmarnock in 1997 by three passionate individuals with a vision to provide exceptional customer service and cutting-edge technology. Over the years, we have grown and developed into a leading security solutions provider, with a dedicated team of over 50 employees and apprentices. Our success is built on our commitment to excellence, our ability to champion new technology and products, and our people.
Our Values
Our company is built on a foundation of core values that guide our actions and decisions. These values are:
- Commitment: We see ourselves as a full-service outfit, committed to providing exceptional customer service and bespoke solutions for every customer.
- Integrity: We operate with integrity, always striving to do the right thing, even when it's difficult.
- Teamwork: We work together as a team to complete every job quickly, efficiently, and to the highest standard possible.
- Value: We believe in providing honest work for a fair price, always offering value for money.
- Service: We strive to provide more than just a product or service; we aim to build long-term relationships with our customers.
Our Team
Our team is comprised of experienced professionals who are dedicated to delivering exceptional service and solutions. Meet our team:
- Mark Raymond, Managing Director and Co-Founder
- William Sivewright, Sales Director and Co-Founder
- Stuart Wiggins, Technical Director
- Craig MacFarlane, Office Manager
- Alan Cuthbert, Operations Manager
- Douglas Gold, Commercial Manager
- Margaret Jacovelli, Office Supervisor
- Stewart Fulton, Operations Supervisor
Customer Service and Support
The majority of reviewers praised the excellent customer service and support provided by Fortress Security Alarms. Many reviewers mentioned the helpfulness and knowledge of the staff, particularly Mark, William, and Brandon. The company's responsiveness to queries and issues was also commended.
Product and System Quality
Several reviewers were satisfied with the quality of the products and systems installed, including CCTV, alarms, and door entry systems. The systems were described as easy to use, and the quality of the camera pictures was praised.
Installation and Maintenance
The installation process was generally smooth, with many reviewers commenting on the neat and tidy work of the engineers. The maintenance and support provided by Fortress Security Alarms were also praised, with prompt response times and helpful engineers.
Negative Experiences
However, a few reviewers had negative experiences with the company. Some reviewers reported issues with the products and systems, including faulty alarms and poor system design. The attitude of some employees was also criticized, with some reviewers feeling misled or lied to.
General Impressions
Overall, the majority of reviewers were extremely satisfied with the service and products provided by Fortress Security Alarms. The company's professionalism, responsiveness, and quality of products and installations were praised.
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