Quality products and outstanding service, that's the Franchi way!
At Franchi, we're dedicated to providing top-notch products and exceptional service to our customers. With a rich history spanning over 50 years, we've built a reputation for being the go-to destination for tradesmen and DIY enthusiasts alike. Our commitment to quality, flexibility, and service has earned us the trust of our customers, and we're proud to be a family-owned business that's still going strong.
Our Heritage
Established in 1970 by Guerrino Franchi, our business bears his name and has grown into a household name in the industry. Over the years, we've expanded our services to include locksmiths and security, architectural ironmongery, glass door fittings, and more. Our staff are highly trained to provide expert advice and assistance across a wide variety of products and services, ensuring that our customers receive the best possible solution for their needs.
What We Do
At Franchi, we're committed to providing quality products and exceptional service. Our divisions include:
- Stores: We have a vast range of products in stock, with over 25,000 items to choose from. Our staff are highly trained to provide expert advice and assistance across a wide variety of products and services.
- Specifications: Our Specification division provides a tailored architectural ironmongery technical and scheduling service for timber and glass door fittings, including bespoke manufactured products.
- Glass Security Studio: We offer a comprehensive range of glass door fittings, including patch fittings, door rails assembled and cut to size, glass door sliding door systems, and more.
- Locksmiths & Security: Our fleet of mobile locksmiths provides 24/7 coverage across London, with a large quantity of tools, locks, and spares on hand to solve most situations without the need for parts.
Our Commitment
At Franchi, we're committed to being the best and having the best people. Our philosophy is simple: we believe that quality products and outstanding service are at the heart of everything we do. We're confident that our commitment to excellence means you won't find a better product or service anywhere else.
Overview of Reviews
Franchi, a locksmith and hardware store, has received a mixed bag of reviews from its customers. While many have praised the store's excellent service, friendly staff, and wide range of products, others have expressed disappointment and frustration with their experiences.
Positive Experiences
Many customers have reported positive experiences with Franchi, citing the store's helpful and polite staff, quick response times, and high-quality products. Some have specifically praised individual staff members, such as Jack, Paul, and Jason, for their expertise and friendly demeanor. Others have appreciated the store's wide range of products and ability to provide solutions to complex lock problems.
Negative Experiences
On the other hand, several customers have reported negative experiences with Franchi, including poor customer service, long wait times, and unhelpful staff. Some have reported feeling disrespected or ignored by staff, while others have experienced difficulty in getting assistance or receiving quotes. A few customers have also complained about the store's pricing, citing that it is too expensive.
Common Themes
One common theme among the reviews is the importance of good customer service. Customers who have had positive experiences have often cited the friendly and helpful nature of the staff, while those who have had negative experiences have often reported feeling disrespected or ignored.
