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At Bernard Toon & Son Locksmiths, we are a family-owned and run independent business established in Derby since 1980. We take pride in being Derby's only approved member of The Master Locksmiths Association (MLA) for over 30 years. To ensure we meet the MLA's high standards, we undergo regular inspections that cover our standards of work and ensure we follow their strict codes of practice.
Our commitment to providing a prompt, efficient, and reliable service at competitive rates has enabled us to build a large repeat customer base over the years. Our customers range from the general public to housing associations, estate agents, letting agents, solicitors, and local authorities, including the police force. We also undertake work on behalf of other security companies with national contracts.
Our Story
We have built our business on offering our customers a top-notch service, and we believe in keeping our knowledge up to date by attending MLA and lock manufacturer-run courses. Our engineers are always in company-branded vans and uniforms and carry ID cards for your peace of mind. By choosing us, you can rest assured that the work we carry out will be to a high standard by a competent, qualified, and experienced engineer.
Our Services
We offer a comprehensive range of services to cater to your security needs. Our services include gaining entry to your property should you lose your keys or your lock malfunctions, changing locks, repairing or servicing most types of locks, carrying out free security surveys to ensure you are secured to insurance standards, and cutting keys from a pattern or cutting it to the lock.
We also supply and fit a range of physical security products, including security grilles and shutters, to provide additional security against forced entry. Our safes service includes supplying and fitting safes, as well as servicing and lock combination changes. Additionally, we specialize in UPVC lock repairs and Anti-Snap locks to provide an extra layer of protection against lock snapping.
Overall Impression
The reviews are overwhelmingly positive, with all reviewers giving a 5-star rating. The locksmith company, Bernard Toon & Son, has received accolades for their exceptional service, professionalism, and fair pricing.
Service and Professionalism
Reviewers praised the company's prompt and reliable service, with many mentioning the quick response times and efficient work. The locksmiths were described as professional, courteous, and knowledgeable, with a focus on customer satisfaction.
Quality of Work
The quality of work was highly praised, with reviewers mentioning the neat and efficient installation of locks and the provision of excellent solutions to their lock-related problems.
Customer Service
The company's customer service was commended for being friendly, helpful, and accommodating. Reviewers appreciated the honest and transparent quoting process, with no pressure to purchase unnecessary services.
Additional Positive Aspects
Reviewers also appreciated the company's flexibility, with some mentioning their willingness to work outside of regular hours to accommodate their needs.
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