Business Details
30 Years
experience
Emergency
services
Your Trusted Partner for Security Monitoring Solutions
Farsight Security Services Security Services has been a trusted name in remote monitoring since 1996, operating from our state-of-the-art facility in Peterborough, the largest alarm receiving centre in Europe. Our expertise lies in delivering rapid, expert response to thousands of sites across the UK through industry-leading technology and unparalleled service. With over 40 highly trained staff working around the clock, we specialise in event-driven CCTV monitoring, alarm response, and bespoke security solutions tailored to client needs. Our commitment to innovation is evidenced by our status as the first BS8418-compliant monitoring station and our ongoing investment in staff development and cutting-edge systems. Trusted by three of the UK's top five retailers and 16 of the largest car dealerships, we combine technical excellence with meticulous attention to detail.Our YourSight platform provides clients with real-time reporting, fault tracking, and live CCTV access, ensuring complete transparency and control. As part of the Optex Japan group, we leverage global expertise while maintaining our focus on UK-specific security challenges. Our 2024 records demonstrate 568 emergency service activations, underscoring our critical role in property protection. With average call answer times of 4 seconds and BS9518/ISO9000 compliance, we set benchmarks for reliability and response efficiency. Our client-centric approach ensures businesses, homeowners, and installers receive tailored solutions that prioritise prevention and rapid intervention.
Services
CCTV Monitoring
Remote Access Control
Call Centre Services
Lone Worker Protection
Video Analytics
Details
- Year established: 1996
Highlights and features
- We offer 24/7 monitoring with average response times of 4 seconds.
- Our team holds BS9518 and ISO9000 compliance certifications.
- We provide dedicated account management for all clients.
- We serve 3 of the UK's top 5 retailers and 16 major car dealerships.
- Our YourSight platform enables real-time fault tracking and reporting.
Associations and certifications
- BS9518
- ISO9000
What people say
First-class service
Technical support available
Quick response times
Professional support
Reliable trustworthy company
Services
CCTV Monitoring
Our remote CCTV monitoring service provides real-time video analysis and rapid response for commercial and residential properties. Using advanced analytics, our operators investigate alarms and deter intruders through live audio warnings. Clients benefit from 24/7 protection and immediate emergency service coordination when required.
Remote Access Control
This service enables centralised management of building access systems through our monitoring station. We verify credentials, manage entry logs, and respond to unauthorised access attempts. The system integrates with CCTV for comprehensive site security and audit trail generation.
Lone Worker Protection
Designed for employees working in isolated environments, this service provides emergency alert systems and immediate operator intervention. GPS tracking and two-way communication ensure rapid response to distress signals across UK locations.
Video Analytics
Our analytics software detects unusual activity patterns and triggers operator review. This proactive approach reduces false alarms while maintaining high detection rates for genuine threats. The system adapts to environmental changes for improved accuracy.
Call Centre Services
Our 24/7 call centre handles security-related inquiries and alarm verification. Operators follow strict protocols for incident escalation and maintain detailed records for compliance purposes. The service integrates with all our monitoring solutions for coordinated response.
Questions
What security services do you offer?
We provide remote CCTV monitoring, alarm response, access control, lone worker protection, and video analytics services across the UK.
Are your monitoring services available 24/7?
Yes, our Peterborough-based monitoring centre operates continuously with trained staff handling alerts at all times.
How quickly do you respond to alarms?
Our operators answer alarms within 4 seconds on average, significantly faster than industry standards.
Do you work with security installers?
Yes, we partner with installers to provide monitoring services without competing for installation contracts.
What accreditations do you hold?
We maintain BS9518 compliance and ISO9000 certification for quality management and security monitoring standards.
Which sectors do you serve?
We protect retail, logistics, manufacturing, education, solar farms, and commercial properties nationwide.
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