Safe, Secure, Smart Access to Your Property
Commtel Ltd has been a leading provider of innovative access control solutions in the UK and beyond for over 30 years. Based in Crawley, West Sussex, our team of experts design, manufacture, and supply state-of-the-art telephone-based door entry systems that seamlessly blend security, reliability, and accessibility.
Our Mission
Our mission is to empower individuals and businesses with secure access control solutions that enhance their properties, buildings, and facilities. We prioritize innovative technology, exceptional quality, and dedicated customer service to deliver value that exceeds expectations.
1. Reliable and Secure Telephone Intercom Systems
Our flagship Telguard and Optimus systems enable seamless control of access to your property from your mobile phone. With advanced features like video verification, 4G connectivity, and customisable access schedules, you can ensure security and convenience like never before.
2. Bespoke Smart Access Solutions
Every property is different, which is why we offer custom-designed smart access solutions tailored to your specific requirements. Our experienced team will work with you to identify your needs and design a system that perfectly complements your environment.
3. Unparalleled Customer Support
From installation and setup to ongoing maintenance and troubleshooting, our dedicated support team is always ready to assist you. We prioritize clear communication, responsive assistance, and ongoing guidance to ensure you get the most out of your system.
4. Commitment to Sustainability
We believe in responsible manufacturing and strive to minimize our environmental impact through responsible recycling and component sourcing practices.
5. Continuous Innovation
Staying at the forefront of the industry, we invest in research and development to bring you the latest advancements in access control technology. Our innovative solutions and features empower you with unparalleled control and flexibility.
Join us on our journey to redefine access control. Contact us today and let us help you secure your world with reliable and innovative solutions from Commtel Ltd.Positive Comments
The reviewers have expressed satisfaction with various aspects of Commtel's services. Simon Masters, Kieran Doyle, and Alan Smith all gave 5-star ratings, praising the company's excellent products, support, and commitment to improving services. They highlighted the helpfulness of technical staff, such as Mark in sales, and commended the company's efforts to resolve issues and provide a great service.
Negative Comments
On the other hand, several reviewers expressed disappointment and frustration with their experiences. Robin Denton and Rob Whitehurst both gave 1-star ratings, criticizing the company's poor communication, lack of response to concerns, and unprofessional behavior. Robin Denton's issues included problems with his gate entrance SIM, unreturned calls, and unexplained changes to his monthly invoice. Rob Whitehurst found the service pointless and useless, with frequent failures to operate and poor customer service.
Technical Issues
A common theme among the negative reviews is technical issues with the products, such as poor connectivity, frequent failures, and unclear instructions. Commtel's technical department was criticized for poor communication and lack of response to concerns.
Industry Norms
Robin Denton mentioned industry norms for data usage, stating that at least half a GB of data per month is typical. He felt that Commtel's charges were unjustified and unexplained.
Conclusion
The reviews highlight both the positives and negatives of Commtel's services. While some reviewers were satisfied with the company's products and support, others were left frustrated with technical issues, poor communication, and unprofessional behavior.
