Business Details
27 Years
experience
Emergency
services
Trusted 24/7 Security Monitoring Services in the UK
Established in 1999, Arc Monitoring is a leading NSI Gold Approved CCTV Monitoring and Alarm Receiving Centre, serving businesses and homeowners across the UK and overseas. Our operations adhere to British Standards 5979 and 8418, reflecting our commitment to accountability and excellence in security monitoring. With SIA-licensed operatives and a dedicated technical team, we deliver 24/7 remote CCTV monitoring, alarm response, and keyholding services tailored to diverse sectors including commercial, residential, and construction. Our innovation-driven approach ensures clients benefit from cutting-edge technology, bespoke system design, and proactive support, including free annual maintenance visits and real-time incident reporting.As an independent alarm receiving centre, we prioritise partnerships with installers and asset managers, offering value-added services like false alarm filtering and customisable response plans. Our corporate social responsibility initiatives underscore our dedication to ethical practices, environmental sustainability, and community engagement. Client testimonials consistently highlight our exceptional service quality, rapid response times, and knowledgeable team, positioning us as a trusted leader in the security industry.
Services
CCTV Monitoring
Alarm Monitoring
Keyholding Services
Arc Connect
Solar Site Security
Construction Site Security
Residential Security
Retail Security
Car Dealership Protection
Scheduled Patrols
Details
- Year established: 1999
Highlights and features
- We operate a BS5979 and BS8418 compliant NSI Gold Alarm Receiving Centre.
- Our SIA-licensed operatives provide 24/7 remote monitoring and rapid alarm response.
- We offer free annual maintenance visits and comprehensive commissioning processes.
- Our partnership model supports installers with no conflict of interest.
- We utilise AI technology to reduce false alarms by over 70%.
Associations and certifications
- NSI Gold
- BS 5979
- BS 8418
What people say
Unbelievable service
Superb team
Efficient and friendly
Outstanding service
Effective security solutions
Services
CCTV Monitoring
Arc Monitoring offers bespoke CCTV monitoring solutions with real-time video transmission to SIA-licensed operators. Our systems deter crime, reduce insurance costs, and provide 24/7 protection for UK and international sites. We conduct rigorous commissioning tests and annual maintenance to ensure optimal performance.
Alarm Monitoring
As the UK's leading independent Alarm Receiving Centre, we monitor fire and intruder alarms to BS5979 standards. Our operators respond to 99.5% of alerts within 180 seconds, coordinating with emergency services and keyholders. We support CSL DualCom, BT Redcare, and Ajax systems.
Keyholding Services
Our SIA-licensed keyholding team provides rapid on-site response within agreed timescales. Services include perimeter checks, emergency access, and incident reporting. Partnering with Aura ensures nationwide coverage with 2,800+ vehicles and 170,000+ live sites.
Scheduled Patrols
Pre-agreed patrols deter intruders and address heightened risks. Professional operatives check site perimeters and entrances, with full incident reporting. This service complements monitoring for enhanced security at vulnerable locations.
False Alarm Filtering
Our AI technology analyses CCTV footage to filter false alarms, achieving over 70% reduction. This ensures genuine threats receive immediate attention while minimising unnecessary interventions, improving system reliability and client confidence.
Questions
What security services does Arc Monitoring offer?
We provide CCTV monitoring, alarm response, keyholding, scheduled patrols, and AI-powered false alarm filtering for commercial and residential clients.
Are your services available 24/7?
Yes, our NSI Gold-certified control room operates 24 hours a day, 365 days a year, with rapid response times for emergencies.
Which areas do you cover?
We protect sites across the UK, Europe, and overseas, with a network of 170,000+ monitored locations.
How do you reduce false alarms?
Our AI technology filters 70%+ of false alarms by analysing real-time CCTV footage before escalating genuine threats.
What accreditations do you hold?
We are NSI Gold approved and comply with British Standards BS5979 (alarm systems) and BS8418 (CCTV monitoring).
Can I view my CCTV remotely?
Yes, our free Arc Connect Camera View app allows authorised users to access live footage from monitored sites anytime.
