Securing Wales since 1977, trust us to protect what matters most
Established in 1977, Dyfed Alarms has been an unwavering protector of homes and businesses across Wales. From humble beginnings in Carmarthen, we have grown into one of the largest suppliers and installers of security, fire detection, CCTV, and access control equipment in the entire nation. Based on unwavering commitment to customer satisfaction and a reputation built on trust, we proudly serve both residential and commercial clientele.
Our Expertise: A Diverse Range of Security Solutions
Dyfed Alarms offers an extensive array of security solutions to meet your unique needs. Our services include:
**CCTV Systems
High-performance, cost-effective digital CCTV systems for comprehensive security monitoring.
**Access Control Systems
Cost-effective access control solutions for doors, turnstiles, and barriers, ensuring secure site access.
**Intruder Alarm Systems
Custom burglar alarm systems tailored to individual homes and businesses, offering peace of mind and security.
**Fire Detection Systems
Custom-designed fire detection systems ensuring comprehensive protection for all types of environments.
System Maintenance and Repair
Scheduled and one-off maintenance services to keep your security and fire safety equipment in optimal condition.
The Dyfed Alarms Advantage: Experienced and Dedicated Professionals
Our team comprises highly skilled engineers, each dedicated to providing you with the highest standards of installation and after-sales service. We prioritize:
- Personalized recommendations: Each project is evaluated individually to ensure the most appropriate and effective solutions.
- Customer-focused approach: We listen closely to your needs and concerns, offering tailored solutions and transparent communication.
- Expert installation: Our engineers are fully trained and certified to ensure seamless and efficient installations.
Reliable Coverage Across Wales
Based in Carmarthen, Dyfed Alarms proudly serves customers throughout Wales. Our comprehensive coverage extends to:
- South Wales
- Mid Wales
- North Wales
Choose Dyfed Alarms for
- Unwavering commitment to customer satisfaction
- Comprehensive security solutions tailored to your needs
- Experienced and dedicated professionals
- Reliable coverage throughout Wales
- Responsive and personalized service at every stage
Poor Customer Service Experiences
Several customers have expressed frustration with the company's lack of response to their queries and issues. Some have reported waiting for weeks or even months for a response or resolution to their problems, leading to feelings of disappointment and frustration.
Issues with Repairs and Maintenance
Some customers have reported poor experiences with the company's repair and maintenance services. They have reported being told that they need to purchase new systems or equipment, rather than being offered repairs or maintenance options.
Intimidating Letters and Billing Issues
One customer reported receiving intimidating letters demanding payment for services that were not owed, leading to a loss of trust and confidence in the company.
Positive Experiences with Installation and Support
On the other hand, some customers have reported positive experiences with the company's installation and support services. They have praised the company's staff for being knowledgeable, helpful, and professional, and have reported being satisfied with the quality of the services provided.
Competitive Pricing and Aftercare
Some customers have praised the company's competitive pricing and excellent aftercare, reporting that they received top-notch service from the company's staff.
Recommendations and Non-Recommendations
Some customers have highly recommended the company, citing their professionalism, knowledge, and excellent service. On the other hand, others have warned against using the company, citing their poor customer service, lack of professionalism, and uncompetitive pricing.
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