Your safety is our priority
APS Security & Fire is a trusted provider of fire protection, life safety, and security solutions in the East Midlands. Established over 20 years ago, we have established ourselves as a leading force in the industry, dedicated to protecting people, property, and profits for both residential and commercial clients.
Our Expertise
Our team of qualified engineers and technicians offer comprehensive expertise in:
- Fire Protection:
- Disabled refuge alarms
- Fire alarm systems design, installation, and maintenance
- Fire suppression systems
- Fire risk assessments
- Security Systems:
- CCTV installation and maintenance
- Intruder alarm systems
- Access control systems
- Nurse call alarms
- Perimeter detection systems
- Integrated Systems:
- Design and installation of combined security and fire protection solutions
Our Approach
We take a tailored approach to understanding client needs. Our skilled engineers will conduct a thorough site survey to assess your specific requirements and recommend the most appropriate and cost-effective solutions. We work collaboratively with you to establish clear goals and provide regular updates throughout the process.
Our Values
At APS Security & Fire, we are driven by core values of:
- Integrity: We operate with transparency and honesty, building strong relationships based on trust and accountability.
- Excellence: We are committed to delivering exceptional service and upholding the highest standards in the industry.
- Customer Focus: Our clients are at the heart of everything we do. We prioritize their needs and provide tailored solutions.
- Innovation: We embrace advancements in technology to deliver cutting-edge security and fire protection solutions.
Our Commitment
Our dedication to customer satisfaction is unwavering. We offer:
- Free site surveys and consultations
- Installation by qualified engineers
- Comprehensive service and maintenance packages
- Competitive payment options
- High-quality equipment from trusted manufacturers
Company Performance
The reviews indicate that the company's performance is a mixed bag. On one hand, some customers have had excellent experiences with the company, praising their efficient and polite service. On the other hand, some customers have had terrible experiences, citing poor project management, unapproved installation of equipment, and a lack of formal complaints procedure.
Customer Service
The company's customer service seems to be inconsistent. Some customers have reported excellent service from the sales team and admin staff, who were knowledgeable, helpful, and courteous. However, others have reported a lack of response to their queries, with one customer not receiving a response to their online contact form for three weeks.
Project Management
The company's project management skills have been called into question. One customer reported a poor experience with a commercial alarm upgrade project, citing missed areas of installation and unapproved installation of equipment. This suggests that the company may need to improve its project management practices to ensure that customers receive a satisfactory service.
Recommendation
Despite some negative reviews, some customers have highly recommended the company's services. They have praised the company's attention to detail, efficient service, and professional engineers.
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