Unlock the Power of Access Control
TLJ is a renowned, innovative British company that operates on a global scale. We specialise in the design, manufacturing, and installation of smart, contactless electronic door locks and integrated access control solutions. Our clients span a diverse range of sectors including Residential (Build To Rent (BTR) and Single Family Rental (SFR)), Student Accommodation (PBSA), Holiday Parks and Leisure Resorts, and Hotels and Hospitality. At TLJ, we pride ourselves on delivering world-class customer service, from in-house technical and engineering support to installation and aftersales. All of our electronic smart door locks come with a market-leading 3-year warranty as standard.
Our Clients
At TLJ, we work with a wide range of clients across the sectors we serve. We have built strong relationships with valued clients, from leading developers to award-winning resorts, both in the UK and around the world. Our clients return to us time and time again for our quality products and second-to-none service.
Accreditations
Our clients can be assured that every TLJ electronic smart lock and access control product has undergone rigorous testing before they reach your building or project. Our commitment to quality and safety is reflected in our range of accreditations.
TLJ Environment, Social and Governance (ESG)
At TLJ, we take a proactive approach to all elements of ESG and are continually looking at ways to improve the sustainability of our operations. We are committed to conducting our business responsibly and transparently, with respect for the environment, our employees, and the communities in which we operate.
Research & Development
Our engineering and design expertise becomes evident long before we ever install a lock on a door. TLJ's dedicated team of designers and engineers work tirelessly to develop and improve our product range, ensuring that we stay at the forefront of the access control industry.
Business Partners
We offer flexible and mutually beneficial partnership agreements to a variety of trusted partners. Our partnerships are built on a foundation of shared values, with a commitment to delivering innovative, high-quality solutions to our clients.
Careers
At TLJ, we offer excellent opportunities to develop your career within our dynamic and growing business. The roles within our business are as varied as the industry in which we work. We are committed to providing a positive and supportive work environment, where our employees can thrive and grow.
TLJ Management Team
Meet the team behind TLJ's success! Our management team is dedicated to delivering innovation, quality, and excellence in everything we do. From engineering and design to sales and customer service, our team is committed to providing the best possible solutions for our clients.
Products
At TLJ, we offer a range of smart, contactless electronic door locks and integrated access control solutions designed to meet the needs of our clients. Our products are designed and manufactured in-house, ensuring the highest quality and performance.
Support Platforms
Our support platforms are designed to provide our clients with the best possible experience. From our Technical Support team to our Downloads and Integrations sections, we are committed to providing the resources and assistance our clients need.
Integrations
Our software integrations enable access to your building's services and accommodation alike. Our software as a service (SaaS) operations are designed for the demands of modern living and enable secure seamless, uncluttered digital access to everything from parking to parcels and rooms to restaurants.
Sectors
At TLJ, we specialise in access control solutions for a range of sectors, including Residential, Student Accommodation, Holiday Parks and Leisure Resorts, and Hotels and Hospitality. Our expertise and experience allow us to provide tailored solutions that meet the unique needs of each sector.
Access Control for Hotels and Hospitality
Our access control solutions for the Hotels and Hospitality sector are designed to provide seamless, secure access for guests and staff alike. From contactless electronic door locks to integrated access control systems, we offer a range of solutions designed to enhance the guest experience.
Holiday Parks
Our access control solutions for Holiday Parks are designed to provide secure, convenient access for guests and staff. From contactless electronic door locks to integrated access control systems, we offer a range of solutions designed to enhance the guest experience.
Student Accommodation
Our access control solutions for Student Accommodation are designed to provide secure, convenient access for students and staff alike. From contactless electronic door locks to integrated access control systems, we offer a range of solutions designed to meet the unique needs of student accommodation.
BTR
Our access control solutions for Build to Rent (BTR) are designed to provide secure, convenient access for residents and staff alike. From contactless electronic door locks to integrated access control systems, we offer a range of solutions designed to meet the unique needs of BTR developments.
Quality and Reliability Issues
Several reviewers have raised concerns about the quality and reliability of TLJ Systems' products. Martin Prosser and Amy Tlk both experienced frequent component failures, with issues ranging from door release buttons to door card readers and door magnets. This has resulted in significant downtime and disruption to their businesses.
Customer Service
Negative reviews have also criticized the company's customer service. Martin Prosser was left to repair battery-operated locks himself, while Amy Tlk was told to wait several days for a response to an urgent issue. Hodi Dehnavi reported poor communication and was forced to pay for postage on multiple occasions when attempting to return faulty products.
Competing Brands and Alternative Options
Some reviewers have chosen to use alternative access control systems, citing better quality, reliability, and customer service. Martin Prosser recommends using a reliable alternative, stating that these systems require less maintenance and cost less in the long-term.
Positive Experiences
However, not all reviews have been negative. Paul Hughes and Mercer Collection have reported positive experiences, praising the company's friendly service, quick response to issues, and advanced hardware and software. Peter North has also reported no issues with his system after installation.
Conclusion
TLJ Systems has received mixed reviews, with some reviewers experiencing significant quality and reliability issues, as well as poor customer service. While some reviewers have reported positive experiences, it appears that the company still has a long way to go to improve its customer service and product quality.
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